chapter 12- integrating the organization from end-to-end: enterprise resource planning

question 3.

describe the business value of integrating supply chain management , customer relationship management , and enterprise resource planning system?

 the primary user of CRM is sale department, marketing department, customer service department. CRM is related to the customer relationship. It give a benefit to the primary business such as sale forecasts, sale strategy, and marketing campaign.for the example, Celcom produce the new produce of new plan for mobile phone produce such as Celcom colony, u-pax, and others. Celcom use the media to commercial their product. Celcom

                                                                                    

the other primary user of SCM is customer, resellers, partners, suppliers, distributors. SCM is related to the supplier partner to the supplier partner.The primary business benefits is market demand, resources and capacities. constraints and real time scheduling. for example is KFC , they must adopt performance evaluation measures that apply to every link in the supply chain and measure true profitability at every stage.

In the other hand, the other primary user of ERP is accounting, finance, logistics and production department. it more related to the Internal department in organization. the benefits for ERP is to forecasting, planning, purchasing, material management , warehousing, inventory and distribution. for example is MEPS bank card. all the bank can link with each other. as customer we can do transaction at the ATM machine that provided MEPS bank card.

THE FIVE BASIC SUPPLY CHAIN MANAGEMENT COMPONENTS

Plan - This is strategic portion of supply chain management. A company must have a plan for managing all the resources that go toward meeting customer demand for product or services. A big piece of planning is developing a set of metrics to monitor the supply chain so that it is efficient, cost less, and delivers high quality and value to customers.


Sources - Companies must carefully choose reliable suppliers that will deliver goods and services required for making products. Companies must also develop a set of pricing, delivery, and payment processes with suppliers and create metrics for monitoring and improving the relationship.


Make - This is the step where companies manufacture their products or services. This can include scheduling the activities necessary for production, testing, packaging, and preparing for delivery. This is by far the most metric-intensive portion of the supply chain, measuring quality levels, production output, and worker productivity.


Deliver - This step is commonly referred to as logistic. Logistics is the set of processes that plans for and controls the efficient and effective transportation and storage of supplies to customers. During this step, companies must be able to receive orders from customers, fulfill the orders via a network of warehouses, pick transportation companies to deliver the products, and implement a billing and invoicing system to facilitate payment.


Return - This is typically the most problematic step in the supply chain. Companies must create a network for receiving defective and excess products and support customers who have problems with delivered products.


Example : TESCO

  

Toyota wants to help Japan's aging population with machines than can help people move around with a leg brace and a personal transporter.

The Walk Assist  Robot is made of carbon fiber-reinforced plastic and attaches to the legs of patients who have suffered paralysis to help them walk.

Weighing 7.7 pounds, the device has a position sensor on the thigh area, a pressure sensor on the sole, and a knee actuator that moves the brace based on data from the sensors.

A timing-lock mechanism ensures that the brace doesn't bend when the foot is planted. The device can also be used for physiotherapy when patients are relearning to walk, according to Toyota.

If the Walk Assist Robot looks like part of Cyberdyne's HAL robot suit, then Toyota's Care Assist Robot takes a page from Riken's Ribaperson mover.

The Care Assist Robot doesn't look like a giant teddy bear, but it's also designed to help reduce the burden on caregivers who have to move bedridden patients.

The wheelchair-like device has a power-assist dolly that can move people to and from a bed, as well as the bathroom and other nearby destinations. As with Riba, a human caregiver is still required to help guide the machine.

The caregiver guides a large arm that supports the patient, taking the weight off his or her back.

"The patient's stress, burden and anxiety is reduced by being gently enveloped in the holding device," Toyota says.

Another device under development is the Balance Practice Assist. It's basically a two-wheeled Segway-like stand that can help people with balance problems.

Users stand on the machine and play sports video games on a screen in front of them while trying to keep their balance. Naturally, a caregiver has to stand by just in case.

Toyota hopes to release the machines in 2013 at the earliest.

* To make the restaurant more interesting, they cooperate with Bangkok University are developing the waitress robot that not only served as a reception area and order.

* A robot that uses the operating system is able to deliver food and also clean the table.

* can eliminate staff and reduce cost of paying employees salaries 

Toyota Winglet Robots

Mitsubishi RH, RP and RV model robots

1.   

1.      With the use of robot technology, the manufacturing industry can reduce the costs. For example give skill training for employees who are still new in the industry.

2.      Besides that, this technology can also increase productivity industry. For example, we can reduce damages goods.

3.      More efficient use of robots from using labor as the use of robots in the manufacturing industry to achieve the target set within a certain time based on consumer demand.

4.      The conclusion is, the use of robot technology can reduce costs, increases the profit of company and also the productivity move smoothly.

Personality Test - Which one you do first?

There are five things happened simultaneously.

1.Air boil my kitchen.  2.Air my toilet overflow pipe.    3.Baby crying.                                                                                                                                     4.Telephone sounds.  5. Some people knock the door.If you are given a choice, what are you going to Settle 's on first?

You are required to organize the 1 ~ 5 of the order of importance and priority you think. All these matters must be resolved. Lists follow the things that you think is more important to tackle first. Imagine that you are experiencing such circumstances right now. Think and consider, what arethe things you will finish according to your preferences.
  ================================================== Want to know the hidden facts behind your answer?
Good, let's check your answers ... What features / properties / main things you are concerned in selecting your partner.
READ SIDE TABLE YG CHOOSE you.                                                                                                       * If you choose to close the water boiling : indicates you concerned about the safety and ability to 'the he' to guide you.* If you choose to close the overflow of water taps in the bathroom: a signconcerned with wealth, money and property.
* If you choose to appease a crying baby: a sign concerned with love and affection.
* If you choose to take the phone rang: a sign concerned with morality,courtesy and behavior of your partner.
* If you choose to open the door: a sign concerned with appearance, the external physical and personality of your partner.

Personality Secrets Self Self-by date of birth

Example:
12 April 1974
12 + 4 + 1974 = 1990
1 + 9 + 9 + 0 = 19
1 + 9 = 10
1 + 0 = 1 (so the birth number is 1)






Evidence of birth numbers



1. Genuineness
- Present new ideas.- Having things their own way.- They are extremely honest and do well to learn some diplomacy skills.- They like to take the initiative and like to be the best and Usually the leader or boss.Self-Employed is their best option.
Lesson to learn: The ideas and opinions of others may be as good or better. Open minded.




2. Conciliator
- The born diplomats.- They often think of and sensitive to the needs and feelings of others before themselves.- Naturally analytical and very intuitive.- They do not like to be alone.-Friendship is important to them and can lead them to succeed in life, but they'd rather be alone if the relationship is not compatible.- Being naturally shy they should learn to boost their self (self esteem) and talk about their feelings openly, without hiding




3. Cheerful
- They are very creative, social, friendly, romantic and easy to negotiate.- They start many things, but do not always see them.- They like others to be happy and willing to do anything to achieve it.- They are very popular and idealistic.- They should learn to look more realistic.




4. Conservative
- They are very sensitive and traditional.- They like order and routine.- They only act when they fully understand what they are doing.- They like to work hard and dirty piece of work alone.- They are attracted to the outdoors and feel an affinity with nature.- They are prepared to be patient, persistent, and sometimes be stubborn.- They have to learn to be more feksibel and attitude toward self better.




5. Pilot
- They are the pioneers.- Their natural curiosity, risk taking, and enthusiasm (enthusiasm).- They need variety and do not like being blocked.- The world is their school and they look for every opportunity to learn something from every situation.- The question of who was playing mind they never stopped.- They are well advised to look carefully and get all the facts before jumping to conclusions.



6. Romantic
- They are idealistic and need a reason to be happy.- A strong family connection is important to them.- Their feelings influence their decisions.- They like to help and care for someone.- They are very loyal and make great teachers.- They like art or music.- They make loyal friends who take the friendship seriously.- They have to learn what can be changed and what can not be diubahnya.




7. Intellectual
-Are the searchers. Always probing for hidden information, they find it difficult to accept things easily. -Their feelings influence their decisions.- They like to question everything in life, but they do not like to be questioned.- They are often known as a philosopher and very knowledgeable, and sometimes alone.- They love things that technically and capable of being a good researcher in resolving a matter.- They like secrets.- They live in their own world and should learn to accept the reality of the real world.




8. Solution
- They are the problem solvers.- They are professional, honest, good evaluators and are decisive.- They have grand plans and like to live the good life.- They are take charge people. They view people objectively.- They let their own way that they are the boss.- They should learn to make decisions based on their own needs than on the needs of others.


9. Actor- They have the ability to entertain others.- They are very caring and generous.- With their charm, they have no problem making friends with anyone and they do not have anybody who is a stranger to them.- They have so many different personalities that people around them to understand them.- They are like chameleons, ever changing and blending.- They have tremendous luck, but also can suffer from extremes in fortune and mood (mood).- To be successful they need to build a loving foundation