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MGT 300- Past year question

Chapter 3 : Measuring The Success of Strategic Initiatives

OCT. 2010

PART A

2. Effectiveness Information Technology (IT) metrics include throughput, speed and
availability. FALSE

8. Performance measures how quickly a system performs a certain process or
transaction in terms of efficiency IT metrics of both speed and throughput. TRUE

PART B

5. Which of the following is not a type of efficiency IT metric?
A. Speed
B. Availability
C. Usability
D. Throughput

MGT 300- Past year question

Chapter 3: Measuring the Success of Strategic Initiatives

OCT. 2009

PART A

4. Benchmarks are baseline value the system seeks to attain. TRUE

PART B

2. Which of the following is an organizational result from an effective and efficient supply chain management system?

A. Decrease the power of its buyers

B. Create entry barriers thereby reducing the threat of new entrants

C. Increase efficiencies while seeking a competitive advantage through cost leadership

D. All of the above

3. Which of the following metrics help managers measure and manage strategic initiatives?

A. Web site metrics

B. Web site metrics, SCM metrics, Supply Chain Relationship (SCR) metrics, and Re-engineering Business Process (RBP) metrics

C. Web site metrics, SCM metrics, CRM metrics, Business Process Reengineering (BPR) metrics, and ERP metrics

D. Web site metrics, SCM metrics, balanced scorecard metrics

PART C

Question 2

a) Define effectiveness IT metrics. ( 4 marks )

Effectiveness IT metrics focus on an organization’s goals, strategies, objectives and include usability, customer satisfaction, conversion rates, and financial metrics. Ideally, an organization wants to operate with significant increases in both efficiency and effectiveness.

b) Describe the four (4) types of effectives IT metrics. (16 marks )

· Throughput: the amount of information that can travel through a system at any point.

· Transaction speed: the amount of time a system takes to perform a transaction

· System availability: the number of hours a system is available for users

· Response time: the time it takes to respond to user interactions such as a mouse click.

OCT. 2010

PART A

7. Efficiency and effectiveness metrics are two primary types of IT metrics. TRUE

8. Measuring the amount of Web site traffic is the best way to determine a Web sites success. TRUE

PART B

7. What type of metrics measure throughput, speed, and availability?

A. Efficiency IT metrics.